Refund policy
Return & Refund Policy
At AuraIQ, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to help.
Returns
You have 14 days from receiving your order to tell us that you wish to return it.
To be eligible for a return, your item should be returned in the same condition you received it, unused and with any original packaging and accessories where reasonably possible.
To start a return, contact us at info@auraiqstore.net with your order number and reason for the return. We’ll provide you with the relevant return instructions.
Please do not send products back without contacting us first.
Change of Mind
For eligible online purchases, UK customers generally have the right to cancel their order within 14 days of receiving the goods. After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Customers may be responsible for return postage costs for change-of-mind returns unless otherwise stated by AuraIQ.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty, defective or you receive the wrong product, contact us as soon as possible at info@auraiqstore.net.
Please include your order number and, where possible, photos or a short video showing the issue. We’ll assess the problem and arrange an appropriate solution, which may include a replacement or refund.
Nothing in this policy affects your statutory rights where goods are faulty, not as described, or otherwise do not meet applicable consumer law requirements.
Non-Returnable Items
We may be unable to accept returns for items that have been damaged through misuse or returned incomplete. This does not limit your legal rights in relation to faulty goods.
If you're unsure whether your item can be returned, contact us before sending it back.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original delivery charges will be refunded where required by applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery option may not be refundable.
Exchanges
If you would like a different product, please contact info@auraiqstore.net. Depending on the circumstances, the quickest option may be to return your original item and place a new order.
Order Cancellations
If you need to cancel an order before it has been dispatched, contact us as soon as possible at info@auraiqstore.net. We cannot guarantee that an order can be stopped once processing or dispatch has begun.
Contact Us
For questions regarding returns or refunds, contact:
AuraIQ
Email: info@auraiqstore.net