Terms of service
Terms of Service
Overview
This website is operated by AuraIQ. Throughout the site, the terms “we”, “us” and “our” refer to AuraIQ.
By visiting our website and/or purchasing something from us, you agree to these Terms of Service. These terms apply to all users of the website, including customers and visitors.
Please read these terms carefully before using our website or placing an order.
1. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a contract to purchase products from us.
You must not use our products or website for any unlawful or unauthorised purpose.
2. Products
We make every reasonable effort to display our products, colours, photographs and descriptions as accurately as possible.
The appearance of LED colours may vary slightly depending on lighting conditions, surroundings, device screens and product settings.
We reserve the right to modify or discontinue products without notice. Product availability may be limited.
3. Prices & Payments
All prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted.
Payment must be successfully completed before an order can be processed.
4. Orders
After placing an order, you should receive an order confirmation using the contact information provided during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, payment issues, incorrect pricing or product availability problems.
If we cancel an order after payment has been taken, the appropriate refund will be issued.
5. Shipping & Delivery
Orders are typically processed within 1–3 business days.
Our standard estimated delivery time is 8–12 business days after dispatch.
Delivery dates are estimates rather than guaranteed dates unless we expressly state otherwise. Your statutory rights regarding delivery are not affected.
Please see our separate Shipping Policy for further information.
6. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy and applicable consumer law.
UK consumers purchasing online may have statutory cancellation rights, including a right to cancel many purchases within 14 days of receiving the goods.
Nothing in these Terms of Service limits your statutory rights regarding faulty, damaged, unsafe or incorrectly described goods.
7. Product Use
AuraIQ products should be used according to the instructions provided with the product.
When installing or using lighting products inside a vehicle, customers should ensure that they are positioned safely and do not obstruct the driver's view, vehicle controls, airbags, pedals or safe operation of the vehicle.
Customers are responsible for ensuring their use of vehicle lighting complies with applicable laws and regulations.
8. Accuracy of Information
We aim to ensure information on our website is accurate and up to date. However, occasional typographical errors, inaccuracies or omissions may occur.
Where appropriate, we reserve the right to correct errors and update information.
9. Third-Party Services
Our store may use third-party providers to provide services including payment processing, delivery and website functionality.
Your use of certain third-party services may also be subject to their respective terms and privacy policies.
10. Intellectual Property
The AuraIQ name, branding, graphics, website content and other original materials belonging to AuraIQ may not be reproduced, copied, distributed or commercially exploited without permission, except where permitted by law.
11. Prohibited Uses
You may not use our website to commit fraud, distribute malicious software, interfere with the security or operation of the website, infringe another person's intellectual property rights, or engage in unlawful activity.
We may restrict access to our services where these terms are seriously breached.
12. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under UK consumer law.
To the extent permitted by law, AuraIQ will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from improper use of our products.
If you are purchasing as a consumer, nothing in these terms affects your statutory consumer rights.
13. Privacy
Personal information submitted through our store is handled according to our Privacy Policy.
14. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be published on this website.
Changes will not retrospectively remove rights that you already have in relation to an existing order.
15. Governing Law
These terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you based on where you live.
16. Contact Information
Questions about these Terms of Service can be sent to:
AuraIQ
Email: info@auraiqstore.net
Last updated: 12 September 2026